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ContactWorX

ContactWorX

The perfect solution for contact centers that provide outstanding customer service no matter how a customer might reach out.

It gives customers a variety of media types to choose from to initiate inquires. And its integration with UC for Enterprise Automatic Call Distribution (CallCenterWorX® - ACD) to give contact center teams the tools to be true multimedia agents. That integration also enables the establishment of criteria for how incoming inquiries get routed no matter how those inquiries arrive.

ContactWorX:

  • Enables agents to communicate with customers using any combination of voice, e-mail
    and live chat
  • Increases revenues by reducing call – and shopping cart –abandonment
  • Integrates well with other UCE Contact Center features, such as caller prioritization, contact prioritization, queue time announcements and queue depth announcements
  • Scales to meet contact center’s future needs
  • Optimizes contact center’s performance
  • Increases customer satisfaction
 

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