Trusted - Reliable - Cost Efficient
Nearshore Support Services
Your answer to improving customer experience while reducing costs
Innovative Customer Service & Technical Support Solutions
With decades of experience, advanced analytics and Generative AI capabilities, we empower you to unlock the full potential of Nearshore Support Services.
We Outperform Onshore Support
- English-first speaking agents provide 24x7 bilingual support
- Exceptional workforce stability - less than 4% employee turnover
- Cutting-edge analytics and Gen AI to optimize customer interactions
- Rapid scalability and performance-driven technology
- 60+ years of proven success in customer service and technical support
The Services We Provide
Customer Service
Centralized support that combines resources, processes and tools to simplify and elevate customer interactions
Technical Support
Responding to inquiries and resolving problems related to product, service or technology issues
Back Office Operations
Administrative support services that optimize day-to-day operations by simplifying and upgrading procedures
Disaster Recovery Solutions
Support that mitigates risk and improves business continuity by averting down time and outages within the contact center
Safe & Secure
To guard against safety concerns, NEC's Nearshore Support Services implement a multitude of security protocols, including:
- Customer data always resides in the U.S.
- Agents access customer data in the U.S. via security protocols
- Auxiliary backup protocols for infrastructure and technology
- Continuous auditing and security compliance training
- 24x7 onsite physical security
- Comprehensive background checks across our entire organization
The Belize Advantage
With English as its official language, shared cultural values, and proximity to the U.S. (just a 2.5-hour flight), Belize offers a seamless extension of U.S. businesses:
- Skilled agents - many with 8+ years supporting the same client
- State-of-the-art infrastructure shared with Belize's capital and U.S. Embassy
- Access to talent from seven local universities
- Expertise across industries like state and local municipalities, aviation, automotive, manufacturing, financial services, healthcare, retail, and more
NEC Nearshore Services: Elevate Customer Experience & Maximize Savings
World-Class Results
We outperform onshore and offshore alternatives
Innovative Technology
For optimum performance and reliable results
Constant Assessments
Use of Advanced Analytics and Gen AI to maximize our performance
24x7x365
Around the clock and across all time zones support
Dedicated Teams
Employee turnover of less than 4% assuring a committed and stable workforce
Equipped & Prepared
Thorough and continuous training to optimize team engagement and performance