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If you wish to PRINT this page, either right click and select the Print option (if your browser supports this option), or press Control + P (Windows) or Command + P (Macintosh) to open the print dialog box.


Network ACD can route calls to splits at multiple locations based upon several parameters, including:

  • Total Queue Time
  • Queue Time Disparity
  • Queue Depth Disparity
  • Queue Depth
  • Queue depth disparity percentage
  • Number of Available Agents
  • Type of split
  • Routes over public & private facilities
  • Flexible call flow
  • 50 Node / Site Support

Statistical reports can be grouped together into a set of reports and can then be scheduled to print or be sent to an Email address on a regular basis.

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