Close Window

If you wish to PRINT this page, either right click and select the Print option (if your browser supports this option), or press Control + P (Windows) or Command + P (Macintosh) to open the print dialog box.


NETWORK ACD SPECIFICATIONS

Network ACD runs on a server with the CentOS Enterprise Linux® 5.9 (32-bit only) operating system and a MySQL 5.1.44 database (ODBC). The server is linked to CallCenterWorX® by the MIS link and is transported via TCP/IP. Software-based Network ACD is available via a Network ACD License.

Entity

Maximum
Capacity

Nodes

50

GNAV Pro**

160

Logon Ids

7000

Positions

2500

Splits

900

Splits Per Logon ID

32

Pilots

4000

Trunk Group

255

Trunks

9000

Admin Groups

450

Positions per Group

500

Tally Codes Per Split

100

Tally Codes Per Pilot

5000

Teams

450

Splits / Teams

200

*GNAV Pro is an advanced supervisor/user application that operates with Global Navigator / Network ACD 7.00 systems or higher. It will run on Windows  XP, or Windows 7 (32 & 64 bit) with TCP/IP connection to the network. GNAV Pro allows the user to drag and drop an agent from one split to another, and it allows for customized reports. New interface allows for each user to customize their real-time screen to display only the data that they select to be displayed.  Reports may be printed to either a local printer or network printer, or sent to an Email address. Online Help is available throughout the application.

NETWORKD ACD PBX AND ACD REQUIREMENTS


System

Requirements

Enterprise

  • UNIVERGE® SV8500*/SV9500
  • Must have TCP/IP
  • CallCenterWorX-Enterprise IACD IV or above or UC ACD (Server) for Enterprise*

Business

  • UNIVERGE® SV8300*/SV9300
  • UC ACD (CallCenterWorX)-B (Server)

* Rev. must be within one revision-level of current release.
Network ACD Software Only Server Requirements - refer to UCE Release Notes, Points Calculator or in MQ7 Points Calculator spreadsheet.

 
Close Window